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What is a credit card issuer?

Credit cards are handy financial tools, thanks to the credit card issuers who offer, provide, and manage them. A credit card issuer is a type of financial institution that supplies credit cards to consumers. Read on to learn more about how these businesses operate.

What is the difference between a card issuer and a bank?

A card issuer enables cardholders to pay for goods and services. It is the bank that has issued the credit or debit card to the customer. Issuing banks are members of the card scheme, such as Visa and Mastercard, but they can also operate as both issuer and card scheme—for example, American Express.

What does a card issuer do?

Card issuers maintain customer service departments to assist cardholders with queries, report lost or stolen cards, dispute transactions, or address other concerns. If a cardholder contests a charge, the card issuer investigates the claim and liaises with businesses to reach a resolution. Payment cards have expiration dates.

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